The Full Platform runs through one restaurant account. Add Hybrid when your restaurant needs supported POS and HETable workflows to continue on its dedicated Windows computer during an internet interruption.
With Hybrid enabled, supported POS and HETable workflows continue on the installed Windows computer during an internet interruption. Separate tablets use the cloud and need internet; they do not connect to the local service during an outage.
Start the shift online so access and location are confirmed. Local access follows the approved signed-in access period.
Schedule, Finance, Ops, Jobs, Marketing, hosted Label features, Master AI, email, public reservations, and cloud synchronization need internet for their connected work. Hybrid does not make every app available offline.
Card-payment availability depends on the selected provider, reader, and merchant configuration. Card processing requires internet. Use cash or keep a check open during a payment interruption; never write down card details.
Cloud devices use the online apps. Separate Android tablets, iPads, and other computers cannot use the Hybrid computer’s local services during an outage.
Hybrid keeps recovery copies for software updates and database maintenance. Keep a separate protected recovery plan for local business data. An external drive at the restaurant does not protect cloud application records.
Software-update and database-maintenance recovery copies serve their included maintenance procedures. Keep a separate recovery plan for local business data and files. Hosted records have a separate recovery arrangement. A new replacement computer must be activated for the restaurant; an old device identity is not a portable login.
Review the backup boundaryThe protected download requires an active paid subscription containing both POS and HETable at the same location. The cloud trial lets the team begin online before choosing Hybrid.
Open the customer downloadThe Full Platform includes eight base applications and onboarding. Begin cloud-first, add optional Hybrid continuity, and choose Master AI separately when leadership needs it.
