Need help signing in, using an app, understanding a bill, or preparing for launch? Choose a topic below, or contact us with the restaurant, the app, and what happened.
Share only the account details needed to identify the restaurant and request. Never send a password or full payment-card number.
HospiEdge reviews support requests Monday through Friday, 10 a.m.–5 p.m. Eastern Time, excluding published holidays and closures. Our target is to provide a first human response by the end of the next business day.
Phone assistance is available through scheduled calls and callbacks during support review hours; immediate live answering is not guaranteed. Phone messages follow the same first-response target. Use (614) 344-8221 and include “Service affected” when current restaurant service is affected.
For an issue affecting current restaurant service, include “Service affected,” your restaurant and location, the application involved, and the last confirmed step. We prioritize service-blocking requests during support review hours. An initial response may acknowledge the issue, request information, or provide a next step; it does not guarantee resolution within that period. Automated acknowledgements do not count as a first human response.
Never share a password or full payment-card number.
Evening, weekend, and launch-shift assistance is available only when separately arranged and confirmed. When support is unavailable, follow your restaurant’s documented continuity procedure.
Cloud-only customers should use their manual service plan and reconcile when access returns. Check the last confirmed state before repeating an order or payment. Never record card details for later entry.
Eligible Hybrid continuity applies to supported POS and HETable workflows on the installed Windows computer. Separate tablets, card processing, and connected cloud services still require internet.
For account-specific help, use Contact. For equipment and training, start with the guides below.
Get help with the right restaurant, location, owner access, or staff role. Normal account approval still applies.
Apps & billingTell us the app, what you expected, and what happened. Include a safe request reference, not payment details.
Equipment & setupReview supported equipment, station roles, and internet requirements before changing your setup.
Team trainingFind role-based guidance, workflow practice, and readiness checks for managers and staff.
Start with the last confirmed result. Avoid repeating an action that may create a duplicate request, order, or account change.
Is service affected? Say so at the start of your support message, and name the app, restaurant, and location.
Keep the confirmation or reference. Do not submit the same request again if you saw a confirmation. Use Contact with the reference when you need to add or correct information.
Confirm that you signed in to the intended restaurant and location, then ask the account owner to check your role. Support can verify the account, but it cannot bypass approval.
Keep a copy of what you planned to send, wait, and retry once. If you already received a confirmation, stop before resubmitting and ask Support to check the request.
Pause before repeating an order, access request, or account change that could be duplicated. Note the app, restaurant, location, last safe step, and expected result, then use Contact.
Describe the last confirmed step, the result you expected, and whether service is affected. Keep sensitive information out.
Review what each app does and the workflow it supports. Use Contact for a problem with your own account or records.
Best when hiring follow-up is scattered across job boards, email, and texts—and the accepted candidate still has to be typed into the workforce system again.
12 highlighted functionsBest when managers are rebuilding the schedule from texts and spreadsheets, labor surprises arrive too late, or punch cleanup makes every payroll harder than it should be.
12 highlighted functionsBest when reservations, walk-ins, table status, server sections, guest messages, and assistance requests need to stay together at the host stand instead of being managed across paper, memory, and separate links.
12 highlighted functionsBest when a restaurant needs one accountable path from order entry to production, payment, server checkout, manager cashout, and end-of-day recovery instead of disconnected service and closing tools.
12 highlighted functionsBest when the schedule exists but execution still depends on memory, group texts, paper checklists, and an owner asking every manager what happened.
12 highlighted functionsBest when closeout numbers live in different systems, managers cannot explain a variance, or the accountant spends more time rebuilding the day than reviewing it.
12 highlighted functionsBest when labels are handwritten, templates drift between stations, or the restaurant needs a controlled print workflow configured for its actual devices.
12 highlighted functionsBest for an operator who knows the restaurant but not marketing—and needs a guided, repeatable way to bring guests back without handing the relationship to another platform.
12 highlighted functionsBest for an existing HospiEdge customer who needs cross-workflow answers and follow-through—not a generic chatbot and not a replacement for the apps that own the records.
12 highlighted functionsPlanning a rollout? Start with implementation. Comparing options? Review products and plans. For the shared account model, see HospiEdge OS.
You can also browse all public guides or contact support.
Start with equipment and workstation sizing. With Hybrid enabled, supported POS and HETable workflows continue on the installed Windows computer during an internet interruption. Separate tablets use the cloud and need internet; they do not connect to the local service during an outage.
Hybrid keeps recovery copies for software updates and database maintenance. Keep a separate protected recovery plan for local business data. An external drive at the restaurant does not protect cloud application records. Hosted application records have a separate recovery arrangement; ask support which recovery scope applies to your restaurant.
Open Hybrid download guidanceCompare three-, five- and seven-tablet setups, understand your payment choices, and follow the steps from signup to service.
The Full Platform brings eight base applications and onboarding into one restaurant account. Apply to become a Launch Partner or book a walkthrough of the workflow you want to improve first.
