Support

Get help, protect the account, and know what to do next.

Start with the result you need: sign in, restore approved app access, review a purchase request, plan rollout, or train the team. Use the recovery guidance below to understand a recorded outcome before repeating an action.

Contact support Sign in

Accountsign-in and approved access

Appsproduct-specific help

Rolloutsetup and launch planning

Trainingmanager and team readiness

Illustrative photograph of a team reviewing documents and laptops. — Share only the account details needed to identify the restaurant and request. Never send a password or full payment-card number.

Choose the outcome

Start with the result you need.

Public pages explain products and rollout choices. Use Contact for private account, billing, access, or support details.

Restore account access

Get help with sign-in, owner access, roles, or team permissions.

Use Contact with the restaurant, location, and a safe account reference. Support can check the request, but it cannot bypass account approval.

Review a purchase

Compare plans before asking for a new app or add-on.

Use Pricing to review plans and start the software subscription. Optional support can help with a specific purchasing question.

Plan setup

Choose the setup sequence and prepare managers for launch.

Use How It Works for the setup sequence and Hardware & Setup for device roles and connections. Choose Cloud or Hybrid according to the workflows your restaurant needs.

Prepare the team

Find manager training, role guidance, and refreshers.

Use Training when the next result is better adoption, a clearer standard, or readiness for a new team member.

Safe retry and recovery

When the status is not clear yet.

Use the last confirmed result as your starting point. Avoid repeating an action that may create a duplicate request, order, or account change.

Request awaiting review Keep the confirmation or reference. Do not submit the same request again if you saw a confirmation. Use Contact with the reference when you need to add or correct information.

App unavailable or access denied Confirm that you signed in to the intended restaurant and location, then ask the account owner to check your role. Support can verify the account, but it cannot bypass approval.

Page or form unavailable Keep a copy of what you planned to send, wait, and retry once. If you already received a confirmation, stop before resubmitting and ask Support to check the request.

Unexpected result after an action Pause before repeating an order, access request, or account change that could be duplicated. Note the app, restaurant, location, last safe step, and expected result, then use Contact.

Prepare the request

Share enough to route the question, but keep private records out.

A useful support note explains the restaurant outcome and the last confirmed step in ordinary language.

Name the HospiEdge product or workflow involved.
Include the restaurant and location, plus a safe account or request reference.
Say what you were trying to finish and what result you expected.
Describe the message shown on screen without including private staff or guest information.
State whether the issue blocks current service, a planned rollout, an account change, a purchase question, or training.

Product-specific help

Open the product page for workflow details.

Each product page explains its documented purpose and public next steps. Private account and access questions still belong in Contact.

Hiring + workforce

Hospi Jobs

Best when hiring follow-up is scattered across job boards, email, and texts—and the accepted candidate still has to be typed into the workforce system again.

12 highlighted functions Open app page Labor

HE Schedule

Best when managers are rebuilding the schedule from texts and spreadsheets, labor surprises arrive too late, or punch cleanup makes every payroll harder than it should be.

12 highlighted functions Open app page Front of house

HETable

Best when reservations, walk-ins, table status, server sections, guest messages, and assistance requests need to stay together at the host stand instead of being managed across paper, memory, and separate links.

12 highlighted functions Open app page Service

HE POS

Best when a restaurant needs one accountable path from order entry to production, payment, server checkout, manager cashout, and end-of-day recovery instead of disconnected service and closing tools.

12 highlighted functions Open app page Operations

HE Ops

Best when the schedule exists but execution still depends on memory, group texts, paper checklists, and an owner asking every manager what happened.

12 highlighted functions Open app page Finance

HE Finance

Best when closeout numbers live in different systems, managers cannot explain a variance, or the accountant spends more time rebuilding the day than reviewing it.

12 highlighted functions Open app page Kitchen

HE Label AI

Best when labels are handwritten, templates drift between stations, or the restaurant needs a controlled print workflow configured for its actual devices.

12 highlighted functions Open app page Marketing

HE Marketing

Best for an operator who knows the restaurant but not marketing—and needs a guided, repeatable way to bring guests back without handing the relationship to another platform.

12 highlighted functions Open app page AI

HE Master AI

Best for an existing HospiEdge customer who needs cross-workflow answers and follow-through—not a generic chatbot and not a replacement for the apps that own the records.

12 highlighted functions Open app page

Common next steps

Use the page that matches the question.

Every option below is a standard link that works with keyboard, touch, and pointer navigation.

Contact supportPrivate account, billing, access, rollout, or purchase questions.Open Contact

Review pricingPlan choices, app requests, and add-on questions.Open pricing

Open the account launcherSign-in direction and the apps approved for the restaurant, location, and role.Open HospiEdge OS

Plan implementationSetup sequence, migration, local plus online, hosted-only, and launch preparation.Open implementation

Find trainingManager development, role guidance, standards, and refreshers.Open training

Browse the site indexA readable list of public product, resource, support, legal, and company pages.Open site index

Still deciding

Review the public information before opening a private request.

These pages explain the product family, account model, rollout choices, and team training.

Compare products

See the public purpose and workflow fit for each HospiEdge product.

Open Compare products

See the OS model

Understand shared sign-in, restaurant context, approved app access, and product-owned records.

Open See the OS model

Plan rollout

Review setup, training, migration, and launch preparation.

Open Plan rollout

Prepare your team

Find role-based training, workflow practice, and readiness checks.

Open Prepare your team

Hardware, Hybrid, and recovery

Start with equipment and workstation sizing. With Hybrid enabled, supported POS and HETable workflows continue on the installed Windows computer during an internet interruption. Separate tablets use the cloud and need internet; they do not connect to the local service during an outage.

Hybrid keeps recovery copies for software updates and database maintenance. Keep a separate protected recovery plan for local business data. An external drive at the restaurant does not protect cloud application records. Hosted application records have a separate recovery arrangement; ask support which recovery scope applies to your restaurant.

Open Hybrid download guidance

Plan the restaurant

Choose the screens and equipment for your service.

Compare three-, five- and seven-tablet setups, understand your payment choices, and follow the steps from signup to service.