What it should do
Run the daily ops board, capture incident and photo context, record line checks and audits, support shift handoffs, keep coaching notes with the workflow, and make open follow-up visible to the next manager.
Where texts and spreadsheets fall short
Group chats and shared sheets can store notes, but they make ownership, due dates, rechecks, and leadership review harder to keep in one operating record.
What good looks like
Visible ownership at every step: who saw the problem, what was recorded, who owns the next action, when it should be reviewed, and what the next manager needs to know. HE Ops keeps that evidence organized by restaurant, location, and shift.