Why waitlists lose context
Quoted waits become harder to review when hosts cannot see current table movement, party status, staffed sections, reservations, and the next available seating options together.
What the system should support
Capture parties consistently, track each status change, show current table and section context, and keep guest updates attached to the party record.
Where HETable helps
HETable puts waitlist and floor context in one host view. Suggestions and recorded wait estimates support the decision; they do not guarantee timing or replace the host and manager.
What needs internet?
Online waitlist requests and guest messages need internet and the configured service. Supported host workflows can continue on the installed Hybrid Windows computer after setup has been verified. Separate tablets need internet. Agree on a manual fallback for guest communication and test reconnecting, conflicting changes, and recovery before service.
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